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Migrating to new technology solutions can be challenging, and the management requires a high degree of technical expertise, time, and costly resources to ensure the service remains available and secure. This is where our Managed Support services come in and help your business get set for success.
Our outcome-led approach ensures that the most appropriate, value-driven solutions are designed, delivered, and managed to suit your unique requirements – no matter the environment you are set up in, our Managed Support services can be designed around any of our products including VMware Virtual Private Data Centers and Infrastructure as a service (IaaS). Achieve better performance, agility, and efficiency as we manage your ideal platform services for you, to cover almost any technology project, anywhere in the world.
Your enterprise will be thoroughly supported by our team of technical experts available 24/7/365 to ensure you are all set up on your journey to the cloud. Through our value-added services, your enterprise can focus on innovation while our teams manage your infrastructure. Streamline your organisation’s operations, tackle complex challenges, and maximise your IT budget to gain that competitive advantage today.
Our support plans below provide guidance on the catalogue of services we deliver.
Each tier can be customized with add-on services offering you the flexibility and agility you need as you scale your enterprise.
To provide increased peace of mind, Managed Support also includes infrastructure backup and restoration, capacity management and continual service improvement to ensure your organization’s IT infrastructure meets any operational and growth demands.
Our Co-managed service provides a joint approach to support services with a mixture of reactive and pro-active support enabling your business to be more time and cost-efficient. We will guarantee service performance and ensure rapid resolutions of any incident by offering you a reliable point of contact with countless technical expertise available 24x7.
Our Essential Support service offers an extension of your already existing in-house skills providing you direct access to our technical expertise, including relevant technical advice and incident investigation to ensure you can restore services as quickly as possible.
We will ensure the availability of your servers within our Data Centres 24x7 as an extension of your business. Your technology teams will be in charge of managing your day-to-day operations.